Refund policy

Returns and Refunds

Your right of withdrawal

As a consumer you may withdraw from a contract concluded online within 14 days without giving any reason (Section 1829 of the Czech Civil Code). The period runs from the day on which you, or a third party designated by you other than the carrier, take delivery of the goods. Where an order is delivered in several parts, the period runs from delivery of the last part.

How to withdraw

Inform us by a clear statement before the deadline expires — an email is sufficient. Send it to [email protected] or to Oliwier Rucinski, Bulharská 14, 360 01 Karlovy Vary, Czech Republic. To meet the deadline it is enough that you send your notice of withdrawal before the 14-day period ends. You do not need our prior approval, and we do not inspect the goods before accepting a withdrawal.

Returning the goods

Send the goods back without undue delay and in any event within 14 days of notifying us. You are liable only for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Where possible please use the original packaging — this is a request to prevent transport damage, not a condition of your right of withdrawal.

Return shipping costs

You bear the direct cost of returning the goods, unless the item is defective or was sent in error — in that case we cover the return and arrange collection. For heavy kits (rail systems, large stands, power packs) contact us first and we will agree the most economical method with you before you arrange transport. Keep all inner packaging: studio flash units and LED fixtures can only travel safely in their original foam.

Refunds

We reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day we are informed of your withdrawal. We use the same means of payment you used, at no extra charge. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier.

Model withdrawal form

Use of this form is optional — any clear statement of withdrawal is sufficient.

To: Oliwier Rucinski (ELVARNIXO), Bulharská 14, 360 01 Karlovy Vary, Czech Republic, [email protected], +420 774 588 724

I hereby give notice that I withdraw from my contract of sale of the following goods:

— Goods: ____________________
— Ordered on / received on: ____________________
— Order number: ____________________
— Name of consumer: ____________________
— Address of consumer: ____________________
— Signature (only if sent on paper): ____________________
— Date: ____________________

Faulty goods

Statutory rights from defective performance apply. If a defect appears within 24 months of receipt you may claim repair, replacement, a reasonable discount or, in the cases provided by law, withdrawal from the contract (Sections 2165 et seq. of the Czech Civil Code). Write to [email protected] describing the defect; we handle claims within the statutory period of 30 days.

Mounted and used equipment

Please keep the original packaging until you are sure you are keeping the item. Once a ceiling rail system has been mounted, cut to size or drilled, it can no longer be returned as new — check dimensions and ceiling load capacity before installation begins. Flash tubes and lamps are consumables: test them on arrival and report transport damage straight away.

Out-of-court dispute resolution

If we cannot resolve a complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), the competent body for out-of-court settlement of consumer disputes.

Contact

ELVARNIXO — operated by Oliwier Rucinski, sole trader (OSVČ), Czech Republic
Bulharská 14, 360 01 Karlovy Vary, Czech Republic
Email: [email protected]
Phone: +420 774 588 724
Support hours: Monday to Friday, 9:00–17:00 (CET).